Frequently asked questions

Help with current orders and shipments

Help with current orders and shipments

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Help with current orders and shipments
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General Tracking Information

To track your package, click here
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Delivery Delays

Various reasons such as weather or delivery issues can cause delays. Please contact our team at [email protected] with your order number for any additional questions.
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Lost Packages

If you are concerned about a lost package, email our customer support team at [email protected] with your order number and we will reply as soon as we can.
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Delivery

Our team will give specific recommendations based on your order. If you are concerned about changing a delivery address or time, email our customer support team at [email protected] with your order number and we will reply as soon as we can.

For any special instructions or preferences, please email our customer support team at [email protected] with your order number and we will reply as soon as we can.

No.
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Package Condition and Handling

Our team will give specific recommendations based on your order. If you are concerned about a damaged order, email our customer support team at [email protected] with your order number and we will reply as soon as we can.

Yes. If you are concerned about a damaged order, email our customer support team at [email protected] with your order number and we will reply as soon as we can.
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Return and Refund Information

Our team will give specific recommendations based on your order. If you are looking to make a return, email our customer support team at [email protected] with your order number and we will reply as soon as we can.
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Technical Issues

Tracking numbers may not be ready or have other issues. Please email our customer support team at [email protected] with your tracking number and we will reply as soon as we can.

Please contact our team at [email protected] with your tracking number and we will reply as soon as we can.
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Help with current orders and shipments
Still have questions?

We’re here to assist you with anything you need.

Contact us