Frequently asked questions
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- General Shipping Process
- Tracking and Updates
- Cost and Billing
- Delivery Times and Scheduling
- Handling Special Requirements
- Problem Resolution
- Returns and Exchanges
- Customer Support
- Technology and Integration
- Performance and Reliability
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FAQ - Learn about our business solutions
General Shipping Process
The steps involved with the shipping process vary from brand to brand. Please contact our team at [email protected] to discuss the best options for your needs.
The steps involved for packaging and labelling vary from brand to brand. Please contact our team at [email protected] to discuss the best options for your needs.
We offer various shipping options at competitive rates. While overnight is the fastest option, delivery times depend on the origin & destination. Please contact our team at [email protected] to discuss the best options for your needs.
Tracking and Updates
To track your package, click here.
Cost and Billing
Rates vary based on many factors such as origin, destination, package weight & size, etc., and additional fees and billing are based on your needs. Please contact our team at [email protected] to discuss the best option for you.
Delivery Times and Scheduling
Delivery times are based on origin and destination. Please contact our team at [email protected] to discuss the best options.
Our delivery dates are estimated based on historical averages. While we do our best to maintain these delivery times, delays out of our control such as severe weather incidents may occur.
Delivery scheduling & time sensitive shipments vary case by case. Please contact our team at [email protected] to discuss the best options.
Handling Special Requirements
We do our best to accommodate all shipments. Please contact our team at [email protected] to discuss the best options for your needs.
We do not typically handle temperature-sensitive shipments, however, you can contact our team at [email protected] to discuss the best options for your needs.
Insurance for high-value items vary case by case. Please contact our team at [email protected] to discuss the best options for your needs.
Problem Resolution
While we try to resolve all issues with our customer service team, please contact our team at [email protected] to discuss the best options for your needs.
Returns and Exchanges
Return shipments vary case-by-case. Please contact our team at [email protected] to discuss the best options for your needs.
Customer Support
Our team is available to provide customer support within 24 hrs of a request. Please contact our team at [email protected] to discuss the best options for your needs.
Your customers can reach out to us directly at [email protected]
Technology and Integration
Of course. Please contact our team at [email protected] to discuss the best options for your needs.
Of course. Please contact our team at [email protected] to discuss the best options for your needs.
Our team employs industry-standard measures to protect shipping data. For concerns about this, please contact our team at [email protected] to discuss the best options for your needs.
Performance and Reliability
For concerns about this, please contact our team at [email protected] to discuss the best options for your needs.
We exceed industry standards for satisfaction of customers & deliveries. We are honoured to serve thousands of brands and their countless customers, shipping millions of parcels monthly.
Our team optimises for efficiency and communication. For concerns about this, please contact our team at [email protected] to discuss the best options for your needs.
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